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Online Medical Certificate (Temporary Disability Certificate)

How to request sick leave online in 3 steps?

  1. Schedule a video consultation: Choose the day and time for your video consultation.
  2. Fill in the form sent to your email: Enter your personal details, symptoms, and medical history. If possible, attach the tests and analyses that prove the need for sick leave.
  3. Complete your clinical assessment in the video consultation: In the video consultation, one of our doctors will carry out a clinical assessment, and if the need for time off work is proven, will issue your sick leave.

When can I request sick leave?

The Online Medical Certificate (Certificado de Incapacidade Temporária) can be issued if you meet one of the following conditions:

  • Natural illness
  • Psychiatric illness
  • Illness of a family member who needs assistance
  • Pregnancy at risk
  • Occupational illness
  • Accident at work
  • Surgeries
  • Hospitalization

How long does it take to receive sick leave online?

If the need for time off work is proven during the video consultation, the doctor will be able to issue your sick note immediately

The sick leave will be sent to your email address and to Social Security. You can also consult your sick leave on the SNS 24 portal, in the "Consult sick leave" section of your personal area or on the SNS 24 mobile app, in the "Declarations" section under "My area".

How much do I get paid for sick leave?

The amount of sick pay you receive varies according to your reference pay (RR) and the days you are on sick leave, with a few exceptions:

  • Up to 30 days of sick leave: receives 55% of RR
  • From 31 to 90 days of sick leave: receives 60% of RR
  • From 91 to 365 days of sick leave: receives 70% of the RR
  • More than 365 days of sick leave: receives 75% of RR

What do I need to know before requesting sick leave?

  • You can only get sick leave if you have a valid User Number and the telephone number associated with it.
  • If you don't have a valid User Number, you can only obtain a Sickness Certificate.
  • The sick leave certificate (Certificado de Incapacidade Temporária) is a document required to receive sickness benefit.

Who can take sick leave?

Certification of temporary incapacity for work can be carried out by public, private and social healthcare providers, including emergency services.

Dr.Online is one of the entities authorized to issue Medical Dismissals (Certificates of Temporary Incapacity - CITs).

At Dr.Online, the patient's health is our priority. That's why we only issue sick leave when there is medical proof of the need to take time off work. Our team of doctors follows the evaluation criteria imposed by the Ministry of Health to guarantee the veracity of the sick leave issued.

Advantages of using Dr. Online:

  • Speed and convenience: Request your sick leave online anytime, anywhere.
  • Security and confidentiality: Your personal and medical data is safe with us.
  • No need to travel: Avoid queues and crowded waiting rooms.
  • Commitment to Medical Responsibility.

Who are we?

Dr.Online is the number one telemedicine platform in Portugal. Our commitment to the customer guarantees excellent medical services, fast appointment times and affordable prices.


Dr. Dalila Nunes
General Practitioner
Languages: Portuguese / English


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